Support
Stuck, found a bug, or have an idea? Email [email protected]. I usually reply within two working days. You can also use Settings → Feedback → Report a bug or Suggest a feature inside the app.
When reporting a bug, it helps to include your phone model, the app version (shown in Settings → About), and what you were doing when it happened.
Frequently asked questions
Where is my data stored?
Only on your phone. Liftway has no account and no cloud sync, so your workouts and measurements never reach a server. That also means nobody, including me, can recover them if your phone is lost or reset, so keep a backup (see the next question). More in the privacy policy.
How do I back up my data?
Go to Settings → Backup → Export as JSON and save the file somewhere safe, such as Google Drive, iCloud Drive or an email to yourself. The JSON file is a complete backup that Liftway can restore. Excel and CSV exports are for viewing your history in a spreadsheet, not for restoring.
Or let Liftway do it for you: Settings → Automatic backup saves a backup into a folder you choose, after each workout, daily or weekly. On iPhone, pick a folder in iCloud Drive to keep a copy off the phone. On Android the folder is on the phone, so now and then copy a backup somewhere else too.
How do I move to a new phone?
- On your old phone: Settings → Backup → Export as JSON, and send the file to yourself.
- On your new phone: install Liftway, then Settings → Restore → Liftway backup (JSON) and pick the file.
This works between iPhone and Android too.
Can I bring my history from another app?
Yes, we'll help. Most workout apps can export your history as a file. Settings → Restore → Another app opens an email to support: attach that export, or a spreadsheet of your training, and we'll help you bring your history in.
The rest timer alert comes late, or not at all
- Make sure notifications are allowed for Liftway in your phone's settings, and check that Timer mode includes a rest timer (Settings → Timer mode).
- On Android, also allow Alarms & reminders for Liftway if your phone asks. Some phones delay alerts to save battery; setting Liftway's battery usage to "Unrestricted" helps.
- On iPhone, check that Focus or Do Not Disturb isn't silencing it.
My workout is still "running" on the home screen
A workout keeps going when you leave the logging screen, so you can check other things mid-session. Press Finish on the current-workout card to end it. A workout left open for more than 12 hours is closed automatically, and every set you logged is kept. If you'd rather be asked to finish every time you leave, turn off Settings → Current workout card.
I changed my weekly goal, but it didn't change straight away
A new goal starts the following week. The week you're in still counts against the goal you started it with, and every past week keeps the goal it had. That way, changing your goal never rewrites your streak or your weeks on target. Settings → Weekly workout goal shows when the new one begins. To cancel a change before then, pick your current goal again.
Can I pause my streak for a holiday or illness?
Yes. Tap the ring on Home and choose Pause a week, or go to Settings → Pause a week. A paused week doesn't count toward your goal and doesn't break your streak. You get 3 a year, for this week or any of the next seven. Weeks that have already finished can't be paused, and you can undo a pause until its week ends.
How do I turn on the supplement tracker?
It's off by default. Go to Settings → Supplement tracker and switch on Show on Home. You can add supplements there: once or twice a day, with optional reminders, a servings count that warns you when you are running low, and a pause for breaks. The same screen shows your history and streaks.
How do I delete my data?
Because it's all on your phone, deleting Liftway (or clearing its storage in your phone's settings) erases it completely. Backup and export files you saved stay where you put them until you delete them. To remove only some workouts, by date range, workout type, muscle group or exercise, use Settings → Delete workout history. Export a backup first if you might want it later. For crash reports and feedback you've sent, see Delete your data.
How do I get Liftway?
On iPhone, from the App Store. On Android, from Google Play. If you tested Liftway through TestFlight, install the App Store version over it and your workouts stay.
Contact
- Help and bug reports: [email protected]
- Privacy and data requests: [email protected]
- Everything else: [email protected]